How to Sell on MustBuy



MustBuy.ch Return Policy

REFUNDS

All sales are final and no refund will be issued. 

Refunds are directly handled between the vendor and buyer on https://mustbuy.ch - https://mustbuy.uk - https://mustbuy.at - https://mustbuy.fr.

But we offer help through our Buyer Protection and Seller Protection program:

 Buyer Protection Provisions:
 
1. Scope of Application
 
 The present buyer protection provisions of MustBuy - INTENSE LUMINOSITY GmBH Heiletenweg 4 4450 Sissach, Switzerland (hereinafter: “MustBuy”) apply to purchases of items via the MustBuy marketplace at the locations listed below Conditions of Application.
 
2. What is the Purpose of Buyer Protection?
 
With buyer protection, https://mustbuy.ch - https://mustbuy.uk - https://mustbuy.at - https://mustbuy.fr is pursuing the goal of eliminating or at least reducing the damage suffered by a buyer from an unsatisfactory. On the other hand, the platform should be made more secure with a consistent debt collection from the non-performing sellers.
 
3. Which Cases are Covered?
 
 The following cases are covered by buyer protection:
 
 ● Non-delivery after payment
 The offer contains the note "Payment conditions: prepayment and the buyer has demonstrably transferred the purchase price to the seller's bank or postal account in advance. As a result, the buyer has not received any shipment from the seller and the seller cannot prove the shipment with a shipping receipt.
 
 ● No repayment after agreed return of the article agreed in
 After payment and delivery of the sold product, the seller writes a return of the product. The buyer subsequently sent the product back unchanged and verifiably, but the seller did not pay back the purchase price and was unable to produce a corresponding proof of payment.
 
 ● Purchase of a counterfeit
 The item purchased subsequently turns out to be a counterfeit, which the buyer can prove with a written report from an official body. The buyer then verifiably sends the counterfeit item back to the seller (unless the seller is from abroad). The seller subsequently refuses to deliver the promised original product or to refund the amount paid.
 
4. Which Cases are Not Covered?
 
 Protection does not cover the following cases:
 
 ● The seller has proven that the product was sent to the buyer and the product was damaged or lost in transit. In this case, the seller may be able to claim compensation from the transport company.
 
 ● Offers that are paid for outside the platform by credit card or debit card directly to the seller.
 
 ● Offers that are paid for by sending a means of payment (eg, cash, check) to the seller by registered or regular mail.
 
 ● Offers where the buyer has received something from the seller that does not meet expectations (e.g. the product differs from the description or products that are inconsistent with the general terms and conditions.)
 
 ● Any claim for a refund by the buyer for a product, returned to the seller without the seller's written consent. This also applies to defective products and plagiarism.
 
 ● Offers in which the payment-delivery modality is not carried out in accordance with the conditions defined by the seller in the offer are excluded from buyer protection. This also applies to subsequent agreements between seller and buyer regarding a change in payment and delivery conditions (e.g. partial payments) and also if amicable changes to the contract can be proven in writing.
 
5. When can an Application be Submitted?
 
 In the first step, both parties must take the necessary steps according to our general terms and conditions so that the transaction can be properly processed. We only accept after 7 days after the buyer receives the products.

 6. Other Provisions
 
 Should individual provisions of the present buyer protection provisions be wholly or partially void and/or ineffective, the validity and/or effectiveness of the remaining provisions or parts of such provisions shall remain unaffected. The invalid and/or ineffective provisions will be replaced by one that comes closest to the meaning and purpose of the invalid and/or ineffective provision in a legally effective manner. The same applies to any loopholes in the regulation.
 
 MustBuy is not obliged to inform its members about the possibility of buyer protection.
 
 MustBuy assumes no liability for incorrectly transmitted data. If the party at fault accepts the repayment of the amount paid out, the applicant is obliged to repay the amount to MUSTBUY.
 
 MustBuy's refusal of any claim for Buyer Protection based on a violation of the General Terms and Conditions (T&Cs) or the Buyer Protection provisions is final. Any legal recourse in this regard is excluded.
 

Otherwise, MustBuy's General Terms and Conditions apply.

Example:

Question: "I have paid the purchase price, but the seller does not deliver." 

Answer: The seller must deliver the goods within 14 days of receiving the advance payment. In the case of a longer availability period, the corresponding days will be added. Please always wait for these deadlines first. If the delivery does not take place on time, you can proceed as follows: 

After 20 days, you have the option of sending a reminder to the defaulting seller in your MUSTBUY user center. 

If the delivery does not materialize, send him two written reminders, set him a realistic delivery time, and otherwise threaten to withdraw from the purchase contract. 

If the seller still refuses to deliver the goods, you have the following options: 

● You inform the seller in writing (by email is sufficient) that you are withdrawing from the contract and request the purchase price back.

● You can apply for buyer protection 30 to 60 days after the end of the offer. 

The vendor then needs to issue a refund manually through his own Stripe account: https://support.stripe.com/top... 
 If the vendor does not comply with our request to refund the amount owed to the buyer, his vendor account will be blocked, until the amount owed is refunded to the buyer.

If the vendor still does not issue the refund to the buyer, the buyer then has to initiate debt collection on a private basis, or get the money refunded through his payment provider / bank / credit card provider.

Seller Protection Provisions:
 
 1. What is the purpose of seller protection? 

MustBuy seller protection, pursuing the goal of eliminating or at least reducing the damage suffered by a seller from an unsatisfactory transaction. On the other hand, the platform is to be made even more secure by consistently blocking offending buyers. 

2. Which cases are not covered? 

Seller Protection does not cover the following cases: 

● You, the seller, can prove that you sent the item and the item was either damaged in transit or lost. This case must be covered by the respective transport insurance. 

● Deliveries by regular mail are not covered. 

● Offers in which the payment-delivery modality is not carried out in accordance with the conditions defined by the seller in the offer are excluded from seller protection. This also applies to subsequent agreements between seller and buyer regarding a change in payment and delivery conditions (e.g. partial payments) and also if amicable changes to the contract can be proven in writing. 

● Admission tickets to events are generally excluded from seller protection. 

● Offers with the payment and delivery modality "cash payment; collection by buyer" are excluded from seller protection, as the seller only hands over the item to the buyer after payment. 

3. Requirements 

MustBuy's seller protection only applies to transactions in connection with auctions or fixed-price offers (not for classified ads). All sellers are covered by our seller protection if the following requirements are met: 

● The offer corresponds to the general terms and conditions of MustBuy and the product was sold on MustBuy. 

● You are a member of MustBuy and your user account is not blocked. 

● You can prove your delivery with an official shipping receipt (e.g. postal receipt with Track & Trace number). 

4. When can an application be submitted? 

In the first step, both parties must take the necessary steps according to our general terms and conditions so that the transaction can be properly processed. We only accept after 7 days after the buyer receives the products. 

5. How is an application filled out? 

You can send an application for seller protection by e-mail to [email protected] Please enclose the following with the application: 

● All Communication via email 

● Proof of Postage details 

● Protection Benefit 

● Your account (for payment of Seller) 

If an application is not completed within 30 days of submission, MustBuy will automatically reject the application. It is then no longer possible to edit it again. 

The applicant must ensure that the correct account details are on file in the event of a withdrawal. MustBuy assumes no liability in the event of incorrect information. In such a case, MustBuy is not obliged to make a new payment. 

6. Severability Clause 

Should individual provisions of these seller protection regulations be void and/or ineffective in whole or in part, the validity and/or effectiveness of the remaining provisions or parts of such provisions shall remain unaffected. The invalid and/or ineffective provisions will be replaced by one that comes closest to the meaning and purpose of the invalid and/or ineffective provision in a legally effective manner. The same applies to any loopholes in the regulation. 

MustBuy is not obliged to point out the possibility of seller protection to its members. 

MustBuy assumes no liability for incorrectly transmitted data. If the party at fault accepts the repayment of the amount paid out, the applicant is obliged to repay the amount to MustBuy. 

The rejection of a seller protection application by MustBuy due to a breach of the General Terms and Conditions or the provisions of seller protection is final. Any legal recourse in this regard is excluded.

7. Information about issuing a refund to a buyer:

You as a seller can issue a refund through your own Stripe account to the buyer - follow these this link for instructions:
https://support.stripe.com/top... 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+41 44 586 90 88
[email protected]